Golden Tiger Casino Privacy Policy — Data Protection for Canadian Players

This Privacy Policy explains how Golden Tiger Casino, operated by Fresh Horizons Ltd., collects, uses, stores, and protects the personal information of players based in Canada. We are committed to safeguarding your privacy in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and the requirements of our gaming licences.

Last updated: 2025. This policy is reviewed regularly and may be updated to reflect changes in law or our data practices. We will notify registered players of material changes via email.

1. Who We Are

The data controller for Golden Tiger Casino is Fresh Horizons Ltd., a member of the Casino Rewards Group, with a registered Canadian address at 989 Alness Street, Toronto, Ontario M3J 2J1. Golden Tiger Casino is licensed by the Kahnawake Gaming Commission and the Malta Gaming Authority, both of which impose strict data-protection obligations on operators.

2. What Personal Information We Collect

Registration Data

Full legal name
Date of birth
Email address
Home address, city, province, and postal code
Phone number
Account username and (hashed) password

Identity Verification (KYC) Data

Government-issued photo ID (passport, driver's licence, or provincial ID card)
Proof of address documentation
Payment method verification documents

Financial Data

Deposit and withdrawal amounts and dates
Payment method details (card numbers are stored in truncated form; full card data is handled by PCI-DSS compliant payment processors)
Transaction history

Gaming Activity Data

Games played, session durations, and wagering history
Bonus history and wagering progress
Responsible gambling settings (deposit limits, self-exclusion status)

Technical and Device Data

IP address
Browser type and version
Device type and operating system
Cookies and similar tracking technologies (see Section 8)

Communication Data

Customer support interaction records (live chat transcripts, emails)
Promotional communication preferences

3. Why We Collect Your Information

Account management: Creating, verifying, and maintaining your player account
Age and identity verification: Complying with legal obligations to prevent underage gambling and fraud
Payments: Processing deposits, withdrawals, and issuing bonus credits
Legal compliance: Meeting AML, KYC, and responsible gambling requirements imposed by our licences and Canadian law
Customer support: Responding to your queries and resolving disputes
Marketing: Sending promotional emails and offers (only with your consent, and you may opt out at any time)
Service improvement: Analysing aggregated, anonymised usage data to improve our platform

4. Legal Bases for Processing

Contractual necessity: Data required to create and manage your account and process payments
Legal obligation: KYC, AML, age verification, and responsible gambling data required by law and our regulatory licences
Legitimate interests: Fraud prevention, security, and platform improvement
Consent: Marketing communications (which you may withdraw at any time)

Golden Tiger Casino does not sell your personal data to third parties for their marketing purposes. We share data only where necessary:

Payment processors: To facilitate deposits and withdrawals (Interac, Visa, Mastercard, Skrill, Neteller, etc.)
Software providers: Microgaming and Evolution Gaming may receive limited technical data to facilitate gameplay
Casino Rewards Group: Data may be shared within the group for loyalty programme management and cross-casino self-exclusion enforcement
Regulatory authorities: Kahnawake Gaming Commission, Malta Gaming Authority, or law-enforcement agencies as required by law
Service providers: Third-party vendors supporting customer support, fraud detection, and IT infrastructure, under strict data-processing agreements

6. Data Retention

We retain your personal data for as long as your account is active and for a period of at least five years after account closure, as required by our AML and regulatory obligations. Transaction records may be retained for longer periods as required by law. You may request deletion of your data following account closure subject to our legal retention obligations.

7. Your Rights

Under PIPEDA and applicable privacy law, you have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete data
Withdraw consent for marketing communications at any time
Request deletion of your data (subject to legal retention obligations)
Lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise any of these rights, please contact our customer support team via live chat or email.

8. Cookies

Golden Tiger Casino uses cookies and similar technologies to operate the website, remember your preferences, authenticate your session, and analyse traffic patterns. Essential cookies are required for the site to function and cannot be disabled. Analytics and marketing cookies are used only with your consent, which you can manage via the cookie-consent banner displayed on your first visit. For more information on how to manage cookies in your browser, refer to your browser's help documentation.

9. Security

We employ industry-standard security measures to protect your personal information, including SSL/TLS encryption for all data transmitted between your device and our servers, secure (hashed and salted) password storage, PCI-DSS compliant payment processing, firewalled and monitored server infrastructure, and regular security audits. Despite these measures, no system is 100% secure. If you suspect unauthorised access to your account, contact support immediately and change your password.

10. Contact

For privacy-related enquiries, please contact Golden Tiger Casino's Data Protection contact via the customer support live chat or email. You may also write to: Fresh Horizons Ltd., 989 Alness Street, Toronto, Ontario M3J 2J1, Canada.